Terms & Conditions

1. Services and Use of Our Website

Sayonara Beauty provides a variety of beauty services and operates a website that allows users to learn more about our offerings, book appointments, and access other features.

2. User Conduct

Users are expected to maintain a respectful and professional environment while interacting with Sayonara Beauty’s website and staff. This includes refraining from:

  • Harassment or discrimination
  • Hate speech or offensive language
  • Illegal or unauthorized activities
  • Violations of intellectual property rights

We reserve the right to suspend or terminate user accounts for violations of these Terms.

3. Content and Intellectual Property

The content displayed on our website, including text, images, videos, and logos, is the intellectual property of Sayonara Beauty or its licensors. Users may not copy, distribute, modify, or reproduce this content without our express written permission.

4. Disclaimers and Limitations of Liability

Sayonara Beauty strives to provide accurate information on our website, but we make no guarantees about its completeness, reliability, or suitability for any specific purpose.

We are not liable for any damages arising from:

  • Use of our website or services
  • Errors or omissions on our website
  • Technical malfunctions or interruptions
  • Third-party content linked to our website
  • Information or advice received through our website

5. Warranties and Guarantees

Sayonara Beauty offers various beauty services. However, we cannot guarantee specific results as individual experiences may vary.

6. Appointment Booking and Cancellation

Our website allows users to book appointments for services. Specific terms and conditions regarding booking, cancellation, and rescheduling may apply to each service and will be outlined during the booking process.

A minimum of 48 hours’ notice is required for any appointment cancellation or rescheduling.

If you need to cancel or reschedule your appointment with less than 48 hours’ notice, we may charge a cancellation fee of £30 to cover the cost of the reserved appointment time.

We understand that unforeseen circumstances may arise, and we will always try to accommodate your needs where possible. However, late cancellations or no-shows can impact our ability to schedule other clients.

By booking an appointment at Sayonara Beauty, you agree to adhere to this cancellation policy.

Please note: This is a general cancellation policy. Specific treatments or services may have additional or different cancellation terms. We recommend contacting Sayonara Beauty directly for any specific inquiries regarding your appointment.

7. Payment Terms

Prices for our services are clearly outlined on our website. By booking an appointment, you agree to pay the stated fee.

Additional charges, such as taxes or transaction fees, may apply and will be disclosed before payment.

Payment Terms Payment is due at the time of service unless other arrangements have been made in advance. Failure to make timely payments may result in the suspension of future services.

8. Privacy Policy

 

Sayonara Beauty respects your privacy. Please refer to our separate Privacy Policy for details on how we collect, use, and safeguard your personal information.

 

9. Code of Conduct

Respectful Conduct:  We expect all users to treat our staff and other clients with courtesy and respect.

Acceptable Use:  The use of our website and services must comply with all applicable laws and regulations. Harassment, discrimination, or any other form of misconduct will not be tolerated.

Consequences of Misconduct:  Violations of our code of conduct may result in the suspension or termination of your access to our services. 

10. Accounts and Passwords

Account Security:  You are responsible for protecting your Sayonara Beauty account details and password.

Unauthorised Access:  If you suspect unauthorised access to your account, please contact us immediately.

Account Termination:  We reserve the right to suspend or terminate your account if there is a violation of our Terms and Conditions or any suspicious activity.

11. Miscellaneous Matters

11.1 Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.

11.2 If any term or provision of this agreement is held void, invalid, or unenforceable in any jurisdiction, it shall be treated as changed or reduced to the extent necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not affect any other terms.

11.3 No failure or delay by any party to exercise any right, power, or remedy will operate as a waiver of it or indicate any intention to reduce that or any other right in the future.

11.4 Any communication to be served on either party by the other shall be delivered by hand, sent by first class post, or by e-mail. It shall be deemed to have been delivered:

– If delivered by hand: on the day of delivery;

– If sent by post to the correct address: within 72 hours of posting;

– If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

11.5 The validity, construction, and performance of this agreement shall be governed by the laws of England and Wales. You agree that any dispute arising from it shall be litigated only in that country.

12. Entire Agreement

These Terms constitute the entire agreement between you and Sayonara Beauty regarding your use of our website and services.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be litigated in the courts of England and Wales

14. Deposits & Consultations

  • We do not offer refunds of deposits, or any payments made to Sayonara Beauty under ANY circumstances.
  • Deposits are Strictly Non Refundable under any circumstances, we can however reschedule your appointment if 48 HOURS notice is given, and the newly rebooked slot is within 4 weeks of your original appointment date thus depending on available diary space. If not this will mean loss of your deposit.
  • If treatment is had on the day of your appointment, your deposit is then redeemable against your treatment on the day itself.